E-mail: If you send an e-mail to our support address, the system will recognize your e-mail address for automatic registration. Unknown e-mail address will go to a separate location for manual registration.
Web: When you log on for the first time, use your valid e-mail address as your password. You will be asked to change this after your first login. If you do not have username or password registered, please send an e-mail to
support@intele.com, with
this form filled in, so we can create the user for you.
Background
Intelecom is continually seeking ways to improve the service we deliver to you. Our aim is to consistently meet your needs and exceed your expectations. In April 2008 we initiated our largest project to date focused on creating a standardised, Group wide service tool that would support all our 2000 plus customers. This project was called CSI – Customer Service Improvement.
The main goal of this project is to develop and improve routines and processes for Service and Support staff by use of the ITIL[1] framework. Additionally we are consolidating our three existing service tools into the one common system, managing contact and incidents from all of our customers on all solutions.
We have chosen the service module from BMC Remedy, delivered by Syscom (www.syscom.no).
It is our experience that through system consolidation we will gain a much better overview of our customers overall situation, as well as being better prepared to meet the service and support level required. With consensus of the processes/routines and a common Incident Management System, we will be able to work in a more structured way, intercept potential escalations faster and have easier access to incident status information, both internally and for our customers.
Our new solution for service and support went live Friday 7th November 2008.
Contact information
When reporting incidents the Single Point of Contact (SPOC) is the Intelecom Service Desk. You can contact the Service Desk through the following options:
[1] The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing IT infrastructure, development and operations.