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Web based Consorte PULSE
Publisert: 30.07.2007
Consorte PULSE contact centres will allow any number of Agents to be logged into a specific queue, meaning that they will be able to receive calls based on their user profile which has been defined by a Supervisor.
The Agent has a complete overview of the queue of callers and can take breaks without logging off. Agents have access to information such as the average waiting time, the longest waiting time, the number of callers in a queue.
 Our WEB based contact centre Consorte PULSE solution, is a scalable and configurable and can set up to meet the individual customers’ requirements. Consorte PULSE works on top of the exciting infrastructure. Before Consorte PULSE, our customers were struggling to manage multi-site function under one umbrella organisation.
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