By using our web portals it now has the flexibility, in minutes, to allocate any number of staff to first and second line duties at contact centres in the North East, West Midlands and London. In addition other staff with specialist experience can join the contact centre wherever they are and when they are needed.
 
Before Intelecom, this team was limited to calls being sent to one office in London with no flexibility, missed calls, high transfer costs  and the usual supplier long lead times.